Archive for July, 2007

July 17th 2007
Customer Intelligence w rozwiązaniach Pivotal CRM

Posted under Aktualności

9 sierpnia CDC organizuje webcast na temat zastosowania Customer Intelligence w rozwiązaniach Pivotal CRM. 

Zarejestrować można się pod tym adresem:
http://pivotal-marketing.com/mk/get/WE_CM_CUSTOMER_INTELLIGENCE_LONG
 
A tak o zapowiadanym wydarzeniu pisze CDC:

Learn how Customer Intelligence for Pivotal CRM supports fast, accurate,and insightful decision-making that can help you maintain your competitive edge from a sales, marketing, and service perspective. This webcast provides an overview of the technical components of the datawarehouse and demonstrates the capabilities of our customer intelligence solution’s modules.

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July 16th 2007
Pivotal Sync Stream 5.7 Service Pack 2

Posted under Aktualności

Service Pack dla Pivotal Sync Stream 5.7 został opublikowany przez CDC Software. 
Service Pack dodaje kilka nowych funkcjonalności do narzędzia Outlook Synchronization Manager, jak również naprawia szereg zgłoszonych usterek.
 
Poniżej szczegółowa lista zmian wprowadzanych przez Service Pack.


Additional Features Added in Service Pack 2

64208
The Outlook Synchronization Manager (OSM) now archives old logs. By default, the OSM starts a new log once the current log is either 1 day old or 10 MB in size. The OSM archives old logs by renaming them to OSMLog YYYY-MM-DD hh.mm.ss.txt. By default, archived logs are deleted after 90 days.

64270
The OSM now sends an e-mail notification if it shuts down due to a database connection failure.The recipient address is specified by the following registry key:
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Pivotal\SyncStream\OSM
Name: NotificationAddress
String Value: <Email address of user to be alerted>

64368
Improved the speed of the OSM startup scan.

64395
Added log statistics for the Outlook scan about the number of the items deleted, modified or not synchronized.

64474
The OSM now attempts to restart if it loses connection to the Active Notification Manager (ANM).

Issues Addressed in Service Pack 2

64207
Resolved issue where the OSM did not restart if the computer restarted while OSM was running.

64243
Resolved issue where the This is the mailing address check box on the Contact form was not set properly.

64273
Resolved issue where the OSM Log reported issues of certain activity records that did not pass the filter.

64274
Resolved issue where the OSM did not restart after an Upgrade From Offline System (UFO) process was completed.

64282
Resolved issue where accented characters were not converted correctly during a System Restore on Oracle.

64290
Resolved issue where the contact sync record was not updated with the Outlook timestamp.

64367
Resolved issue where the OSM did not delete a sync record after the corresponding task or appointment was deleted.

64393
Resolved issue where the OSM shut down after deleting contacts in Outlook.

64413
Resolved issue where the OSM did not process additions from Lifecycle Server. The OSM now retries three times if the record is not found.

64445
Resolved issue where on a mobile configuration, in case of any error at the startup of the transport (by HTTPSyncStat), the number of the transport worker threads would grow indefinitely.

64453
Resolved issue where the Sender section of the transport failed to recover transitory chunks.

64484
Resolved issue where the results of an Audit Synchronization were displayed in the wrong instance of eRelationship Enterprise Manager if more than one eRelationship Enterprise Manager was open and connected to the same system.

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July 5th 2007
Pivotal Sync Stream 5.9 Service Pack 3

Posted under Aktualności & Pivotal CRM 5 Platform

Service Pack dla Pivotal Sync Stream 5.9 został opublikowany przez CDC Software. 

Service Pack dodaje kilka nowych funkcjonalności do narzędzia Outlook Synchronization Manager, jak również naprawia szereg zgłoszonych usterek.

Instalacja Service Pack’a niezbędna jest dla poprawnego funkcjonowania produktu LinkPoint for Pivotal CRM, umożliwiającego integrację e-mail z serwerem Lotus Notes i Novell GroupWise.
 
Poniżej szczegółowa lista zmian wprowadzanych przez Service Pack.

Additional Features Added in Service Pack 3

64270
The Outlook Synchronization Manager (OSM) now sends an e-mail notification if it shuts down due to a database connection failure.
The recipient address is specified by the following registry key:
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Pivotal\SyncStream\OSM
Name: NotificationAddress
String Value: <Email address of user to be alerted>

64208
The OSM now archives old logs. By default, the OSM starts a new log once the current log is either 1 day old or 10 MB in size. The OSM archives old logs by renaming them to OSMLog YYYY-MM-DD hh.mm.ss.txt. By default, archived logs are deleted after 90 days.

64368
Improved the speed of the OSM startup scan.

64395
Added log statistics for the Outlook scan about the number of the items deleted, modified or not synchronizing.

64474
The OSM now attempts to restart if it loses connection to the Active Notification Manager (ANM).

Issues Addressed in Service Pack 3

64207
Resolved issue where the OSM did not restart if the computer restarted while OSM was running.

64273
Resolved issue where OSM Log reported issues of certain activity records that did not pass the filter.

64274
Resolved issue where the OSM did not restart after an Upgrade From Offline System (UFO) process was completed.

64282
Resolved issue where accented characters were not converted correctly during a System Restore on Oracle.

64283
Resolved issue where the OSM did not attempt to reconnect to the system if the database connection was lost.

64303
Resolved issue where, if a Resync Databases operation was running under a user other than the DSM user, the DSM would not restart after the Resync completed.

64243
Resolved issue where the This is the mailing address check box on the Contact form was not set properly.

64290
Resolved issue where the contact synchronization record was not updated with the Outlook timestamp.

64367
Resolved issue where the OSM did not delete a synchronization record after the corresponding task or appointment was deleted.

64393
Resolved issue where the OSM shut down after deleting contacts in Outlook.

64413
Resolved issue where the OSM did not process additions from Lifecycle Server. The OSM now retries three times if the record is not found.

64426
Resolved issue where the satellite DSM shut down during the UFO.

64212
Resolved issue where the OSM repeatedly updated the same record.

64445
Resolved issue where on a mobile configuration, in case of any error at the startup of the transport (by HttpSyncstat), the number of the transport worker threads would grow indefinitely.

64440
Resolved issue where, on mobile configurations, in some cases, the shutdown process took a very long time because of the DSM.

64449
Resolved issue where the PivotalTraceClient did not have a recycling mechanism for the generated logs

64453
Resolved issue where the Sender section of the transport failed to recover transitory chunks.

64484
Resolved issue where the results of an Audit Synchronization were displayed in the wrong instance of eRelationship Enterprise Manager if more than one eRelationship Enterprise Manager instances were open and connected to the same system.

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July 2nd 2007
Pivotal Data Analysis Tool

Posted under Aktualności

Ciekawe narzędzie do monitotowania aktywności użytkowników - Pivotal Data Analysis Tool można pobrać z serwera ftp firmy CDC Software.
 
Aplikacja przeznaczona jest dla administratorów systemu Pivotal CRM, i umożliwia zbadanie aktywności użytkowników systemu w poszczególnych tabelach.
Po uruchomieniu narzędzie dokonuje wyliczeń jacy użytkownicy zapisywali ile informacji w poszczególnych obiektach biznesowych. Po wykonaniu obliczeń informacje przedstawiane są w formie tabelarycznej, a wyniki można prosto wyeksportować do MS Excel.
 
Zaletą aplikacji jest jej prostota i przyjazny interfejs użytkownika. Aplikacja nie dokonuje żadnych wpisów do rejestrów, ani do systemu Pivotal, dzięki czemu można ją odinstalowąć przez skasowanie.
 
Aplikację można pobrać z serwera FTP po zalogowaniu się na następującego użytkownika:
Server: ftp.pivotal.com
Login: dropbox
Password: Lock4DAT#
 
Aplikacja wymaga uprzedniego zainstalowania pakietu .NET w wersji 1.1
Narzędzie nie jest wspierane przez Pivotal Global Technical Support.

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