Pivotal CRM Blog

RS Components Hong Kong, a part of Electrocomponents PLC group, has chosen Pivotal CRM platform for supporting its processes of management of relations with customers. System will be implemented in 14 company’s offices in Asia Pacific territory, including 7ones in China itself.

Pivotal CRM system will be used for management and monitoring a broadly understood customers’ service, for instance: contact and activity management, telesales and sales account planning, account territories alignment, scorecard tracking, monitoring visits to the customers and prospects. RS will use  Pivotal CRM system also to marketing customers’ service. Moreover, Pivotal CRM system will be bi-directionally integrated with ERP system, used in RS.

More information on RS Components company can be found at:
http://www.rs-components.com/index.html

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CDC Software, owner of Pivotal CRM Suite, informed about efects of Pivotal MarketFirst implementation at Sharp Electronics.

Acording to Sharp Electronics Manufacturing Corporation of America’s informations, Pivotal MarketFirst solution help to achieve following results:

• saving over 1.6 million USD in operating costs
• reducing cost per lead from 76 to 8 USD
• saving 420,000 USD over four years by reducing advertising agency fees
• labor savings of 87,000 USD annually

Sharp Electronics currently uses MarketFirst for automated lead capture and rankings from its Website, phone calls, trade shows, events, and inbound and outbound telemarketing; lead qualification and dissemination. They also allow dealers to access lead information directly from the MarketFirst “dashboard”; creating Web pages that serve as scripts for the telemarketers; communicating with dealers; surveying and communicating with customers; and online registration for trade shows, events, training classes, seminars, and Webinars.

You can read more about this implementation at this website.

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Norh Shor Credit Union finished the integration between FileNet P8 ECM platform and CRM system based on Pivotal CRM Suite. You can read article about this implementation here.

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