Pivotal CRM Blog

Two brand new hotfix’s have been published and are available for download from Pivotal Customer/Partner Portal website.

The adjustments are dedicated for Pivotal Web Services Generator 5.9 and Pivotal Financial Services 5.9 .

Below, you can find an index of the developed adjustments:

Pivotal Web Services Generator - Resolved issue where access errors occurred while deploying the generated Web Services on an IIS box
without a local installation of Pivotal Lifecycle Server.

Pivotal FS 5.9 - MMD 2007 r2.0 is not compatible with Financial Services r5.9.

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On August 22, 2007 a webcast devoted to a new generation of Pivotal CRM platform - Sedna, is being organised.

The webcast will be conducted in 3 sessions:

Session 1: 6:00 am PT

* 9:00 am ET
* 14:00 UK/GMT
* 15:00 Europe/GMT+1
* 16:00 Europe/GMT+2

Session 2: 11:00 am PT

* 2:00 pm ET
* 19:00 UK/GMT
* 20:00 Europe/GMT+1
* 21:00 Europe/GMT+2

Session 3: 6:00 pm PT

* 9:00 pm ET
* August 23, 9:00 am/UTC+8 (Perth)
* August 23, 10:00 am/UTC+9 (Tokyo)
* August 23, 11:00 am/UTC+10 (Sydney)
The registration for the webcast can be made at

http://pivotal-marketing.com/mk/get/WE_CM_SEDNA_PART_2_LONG
Below, you can find a description of webcast’s subject matter:
 
This is the second installment in our series of “sneak peek” webcasts designed to keep you up to date on RandD’s progress with Pivotal CRM 6.0 (codenamed “Sedna” ), the next generation of Pivotal CRM. In this special webcast, specifically for technical administrators and customizers, we will demonstrate the latest features and functionality delivered by R&D in the “Drop 4″  development milestone, including all-new Microsoft Office integration and new client features such as enhancements to forms and searches.

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During a recent Pivotal Customer Summit 2007 conference, CDC has presented schemes of development Pivotal MarketFirst application. Below you can find a specification of available information on what is supposed to be found in succesive versions of the tool.

In May, 2007, a 5.10 version has been released. Its main aim was to improve the area of integration of Pivotal MarketFirst and other Pivotal CRM applications.
It is planned to release in the first quarter of 2008 a MarketFirst version with a code name “vNext”. The main aims of this version are:

• Improving user’s interface
• Improving a process of administration and of solving the problems
• Improving “system robustness”

The next version in roadmap is Pivotal MarketFirst vN+1, which principle aim will be to deliver new functionalities. The main schemed development areas are:

• Pivotal MarketFirst adaptation to Web 2.0 technology
• Marketing Resources Management
• Refreshment of architecture
• New analityc tools
• Integration with the tools of web analytics class
• Integration with the tools of content management class
• Introduction of GIS/Mapping functionality

CDC promises a strict cooperation with customers during the works on the new versions, which will enable the acquisition of a return information on any possible level.

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On August, 9, CDC organizes a webcast connected with a problem of use of Customer Intelligence on Pivotal CRM solutions.

It is possible to register yourself at http://pivotal-marketing.com/mk/get/WE_CM_CUSTOMER_INTELLIGENCE_LONG

Below, you can read what CDC is telling on this event:

Learn how Customer Intelligence for Pivotal CRM supports fast, accurate,and insightful decision-making that can help you maintain your competitive edge from a sales, marketing, and service perspective. This webcast provides an overview of the technical components of the datawarehouse and demonstrates the capabilities of our customer intelligence solution’s modules.

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CDC Software has published a Service Pack for Pivotal Sync Stream 5.7

Service Pack adds number of functionalities to Outlook Synchronization Manager tool, as well as corrects several reported mistakes. Below you can find a detailed list of changes introduced by the Service Pack.

Additional Features Added in Service Pack 2

64208
The Outlook Synchronization Manager (OSM) now archives old logs. By default, the OSM starts a new log once the current log is either 1 day old or 10 MB in size. The OSM archives old logs by renaming them to OSMLog YYYY-MM-DD hh.mm.ss.txt. By default, archived logs are deleted after 90 days.

64270
The OSM now sends an e-mail notification if it shuts down due to a database connection failure.The recipient address is specified by the following registry key:
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Pivotal\SyncStream\OSM
Name: NotificationAddress
String Value: <Email address of user to be alerted>

64368
Improved the speed of the OSM startup scan.

64395
Added log statistics for the Outlook scan about the number of the items deleted, modified or not synchronized.

64474
The OSM now attempts to restart if it loses connection to the Active Notification Manager (ANM).

Issues Addressed in Service Pack 2

64207
Resolved issue where the OSM did not restart if the computer restarted while OSM was running.

64243
Resolved issue where the This is the mailing address check box on the Contact form was not set properly.

64273
Resolved issue where the OSM Log reported issues of certain activity records that did not pass the filter.

64274
Resolved issue where the OSM did not restart after an Upgrade From Offline System (UFO) process was completed.

64282
Resolved issue where accented characters were not converted correctly during a System Restore on Oracle.

64290
Resolved issue where the contact sync record was not updated with the Outlook timestamp.

64367
Resolved issue where the OSM did not delete a sync record after the corresponding task or appointment was deleted.

64393
Resolved issue where the OSM shut down after deleting contacts in Outlook.

64413
Resolved issue where the OSM did not process additions from Lifecycle Server. The OSM now retries three times if the record is not found.

64445
Resolved issue where on a mobile configuration, in case of any error at the startup of the transport (by HTTPSyncStat), the number of the transport worker threads would grow indefinitely.

64453
Resolved issue where the Sender section of the transport failed to recover transitory chunks.

64484
Resolved issue where the results of an Audit Synchronization were displayed in the wrong instance of eRelationship Enterprise Manager if more than one eRelationship Enterprise Manager was open and connected to the same system.

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