Pivotal CRM Blog

Two essential adjustments for Active Access and Pivotal Business Server have been published at Pivotal Customer/Partner Portal websites. Hot Fixes improve lots of standard system’s functionalities.

A full list of the adjustments you can find below:

Issues Addressed in Service Pack 1 Hot Fix 5

• Resolved issue where, the Email Subject for a LetterExpress was always set to a default subject line instead of a user specified subject line
• Resolved issue where, Active Access failed to show the active form for a Sub Business Object in a customized system
• Resolved issue where, the Return to List button did not work as expected when used along with the Back button of the browser.
• Resolved issue where, Active Access shut down upon navigating to a required field using SHIFT+F7 when the Active Form had a Hidden tab.
• Resolved issue where, setting a default tab by using a Client Script on Quick Search did not work.
• Resolved issue where, the sort indicator arrow was not displayed in the Secondary segment until the header row was clicked.
  Resolved issue where, Active Access shut down when a report was run with the record selection criteria set to the Search Result option, with the query field being empty.
• Resolved issue where, a field spanning more than one column was not correctly displayed.
• Resolved issue where, the SmartPortal bar graphs did not correctly display the X-axis labels when there was a comma in the label text.
• Resolved issue where, the FormEventObj script API returned an incorrect tab in cases where there was an Anchored Tab on the Active Form.
• Resolved issue where, users were able to open the record from a Secondary segment even if the segment was set to Read-only.
• Resolved issue where, Active Access displayed an error when the Sort property was set on a Memo type field in a Search Results List.
• Resolved issue where, the LetterExpress button was not enabled for records from Recently Viewed records when Quick Search was clicked.

Issues Addressed in Service Pack 1 Hot Fix 3

• Resolved issue where Foreign Key descriptor queries performed poorly on Oracle systems. For more information on implementing these improvements, see Knowledge Base Article # 8628.
• Resolved issue where scripts could not access items in IRItems collections.

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CDC Software enterprise has informed about a purchase of rights for a Syndmail product from Red Clay Consulting enterprise. Syndmail is a tool which enables e-mail marketing and automation.

Syndmail is an addition for Pivotal CRM platform dedicated to enterprises which need a tool for accomplishment of simple, dedicated
e-mail campaigns form Pivotal CRM application level. This tool is completely integrated with Pivotal CRM application, because it has been
produced basing on the same technology. Syndmail enables conducting a full cycle of e-mail campaigns and becomes an alternative for customers
who don’t need an expanded and complex tool for managing marketing campaigns - Pivotal MarketFirst.

More info on purchasing Syndmail you can find at:

http://www.tmcnet.com/usubmit/2007/05/22/2642261.htm
Here you can acquiant yourself with product’s description:

http://www.redclay.com/SyndMail.php?sec=6
and with a very interesting presentation:

http://www.redclay.com/SyndMail.htm

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New sets of adjustments for Pivotal CRM platform have been published last week. Below, a detailed list of hot fixes:

Pivotal Applications/CMS 5.1 HF01:

• Resolved issue where Email Management System (EMS) did not function correctly when Update Notification was set for the employee record.
• Resolved issue where Support Incident did not reopen with a support step e-mail for Email Management System (EMS). The state of the support incident should change to Unresolved.
• Resolved issue where warning messages were logged in the event viewer each time a user opened a KB record from eService.

Pivotal Windows Access/Windows Client 5.7 SP01 HF02

• Resolved issue where SmartPortal bar graphs did not display the X-axis labels correctly, if the label text contained a comma.
• Resolved issue where SmartPortal bar graphs created extra data bars if the Y-axis value was not a whole number and the regional settings were set to French.
• Resolved issue where the Import component could not Link or Match when imported CSV files contained Japanese characters.
• Resolved issue where the View filter did not work with queries.
• Resolved issue where importing RTRs created in earlier Windows Access versions resulted in incorrect values for some imported records.
• Resolved issue where the size of e-mail files stored in the Pivotal database was larger than expected.

Pivotal SyncStream 5.7 SP1 HF10

• Resolved issue where, on mobile configurations, in some cases, the computer shut down process took a long time because of the Data Synchronization Manager (DSM).
• Resolved issue where, the satellite DSM shut down during the Upgrade From Offline System (UFO) process.
   

Pivotal Windows Access/Windows Client 5.9 SP01 HF03 (2 98) 

• Resolved issue where SmartPortal bar graphs did not display the X-axis labels correctly if the label text contained a comma. This requires Office Web Components version 11 or later.
• Resolved issue where SmartPortal bar graphs created extra data bars if the Y-axis value was not a whole number and regional settings were set to French.
• Resolved issue where importing RTRs created in earlier Windows Access versions resulted in incorrect values for some imported records.
• Resolved issue where Windows Access r5.9 did not save SmartPortal content items in the minimized state.
• Resolved issue where the Import component could neither Link nor Match when imported CSV files contained Japanese characters.
• Resolved issue where the View filter did not work with queries.
• Resolved issue where, when importing a CSV file in which the first line ended with a comma, an additional comma was added at the end of the first line.
• Resolved issue where sending a Fax by LetterExpress sent an e-mail message to <Rn_Descriptor@Fax_Number>, instead of sending to <Fax_Number>@<email_domain>.com.

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A set of documentation for a Pivotal CRM 5.9 Spanish version is already available to download from producer’s websites - Pivotal Customer/Partner Portal.

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To ensure a proper coopoeration of Pivotal CRM system with new version of Pivotal MarketFirst 5.10 you need to install a proper hotfix.

Hotfixes for Pivotal CRM v.5.7 and 5.9 have just been published at Pivotal Customer/Partner Portal websites.
Published hotfixes consist of:

• for version 5.9 - Pivotal Application/CMS 5.9 HF04
• for version 5.7 - Pivotal Application/CMS 5.7 HF09

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